FAQs

Have questions? we are here to help.

How long does shipping take?

We offer fast, reliable shipping with delivery times ranging from 5 to 11 business days, depending on your location.

Do you offer free shipping?

Yes! We provide FREE shipping on all orders—no minimum purchase required.

How can I track my order?

Once your order is processed and shipped, you'll receive an email with a tracking number to monitor your package’s journey.

What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days of delivery. The product must be in its original condition.

How do I initiate a return?

Simply contact us at petdrop309@gmail.com with your order details, and we’ll guide you through the return process.

What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please email us immediately at petdrop309@gmail.com with photos of the issue. We’ll resolve it promptly with a replacement or refund.

Can I change or cancel my order after placing it?

Orders are processed quickly, but if you need to make changes, reach out to us at petdrop309@gmail.com as soon as possible. We’ll do our best to accommodate your request if the order hasn’t shipped yet.

Are your products safe for all pets?

Yes, we carefully curate our products to meet the highest standards of safety and quality. Always supervise your pet when introducing new items.